Overview
Brasserie – Hostess Jobs in Doha, Qatar at Rosewood Doha
Job Summary
Work efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding guests’ expectations always. Ensuring the smooth running of the department, managing the restaurant bookings during the shifts, taking complete ownership of the reception function. Manage guest relations, handle all reservations and booking enquiries in order to maximize the business. The goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge.
Essential Duties and Responsibilities
Guest Satisfaction
Ensures to deliver the brand promise and always provide exceptional guest service.
Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
Maintains positive guest and associate interactions with good working relationships.
Operations
Execute and support guest service standards and hotel brand standards.
Execute exemplary guest service to driveguest satisfactionand loyalty by assisting the guest and ensuring their satisfaction before and during their experience within the restaurant.
Understandguest needsand recommend the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to the brand.
Greet guests and seat guests accordingly.
Inform the team of special attention guests/SAGs.
Provide excellent service to all associates in other departments as appropriate.
Establish rapport with guests maintaining good guest relationships.
Ensure regular guests are recognized and greeted accordingly.
Work closely with other restaurant associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Answer all incoming calls using the correct telephone etiquette, promptly and courteously and ensure all telephone messages are accurate.
Provideup-to-dateand accurate information on the restaurant, menus, and the hotel offerings.
Assist in maximizing table occupancy and filtering the clientele.
Be always aware of future booking constraints.
Be fully aware of special table allocations and restrictions on policies.
Monitor and trace all confirmations by phone or email and keep a record of those in an organized manner.
Ensure all credit card details are taken or other payment methods when necessary and dealt with in the correct manner.
Attend briefings, tastings, and core training to fully understand and know product and menu items, completes assessments and tests.
Understand the flow of service during service periods and flex the roles as and when required.
Understand and follow opening and closing checklists.
Perform the function of cashier and responsible for Micros cashiering procedure.
Balance cash and credit card charges and remittance of cash to back office safe.
Check the bookings on Open Table and print a booking sheet for the briefing.
Ensure all reservations are communicated to the manager or supervisor on duty in a detailed handover.
Efficiently manage guests’ arrivals and departures by keeping the booking system updated.
Acknowledge and welcome all arriving guests and bid farewell to all departing guests leaving them with a…
Title: Brasserie – Hostess
Company: Rosewood Doha
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
