Overview
Branch Teller and Services Officer Jobs in Abu Dhabi, UAE at HSBC
Some careers prize diversity more than others.
If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
HSBC International Wealth and Premier Banking (IWPB)
We help customers manage their finances and grow their wealth. Our international network supports individuals, families, business owners, investors, and entrepreneurs worldwide.
We are seeking an ambitious individual to join our IWPB team, working with colleagues to define, manage, and achieve divisional business targets.
In this role, you will:
Contribute to the Bank’s operations and goals by providing high-quality Branch Operation services to customers.
Safeguard the bank’s interests by ensuring prompt processing of payments through UAE Central Bank and other channels.
Handle significant transaction volumes with appropriate authorization and controls, including special printed cheque book requests and HSBC NET/Collection Cheques, following procedures.
Assist customers with inquiries related to delivery items and maintain a high level of customer service by providing prompt, accurate, and efficient responses.
Manage cheque returns and notify customers of returned cheques, updating records accordingly.
Ensure EOD balance of physical cheques as per ICCS system and file scanned records properly.
Deliver fair outcomes for customers and ensure conduct maintains orderly and transparent financial markets, in compliance with FIM and other procedures.
Exercise due diligence and understand the bank’s group strategy-Managing for Growth.
Requirements
To succeed, you should meet the following:
Graduation degree (mandatory for UAE Visa and Work Permit)
Proven customer service and relationship-building skills
Ability to identify customer needs and influence appropriate actions
Knowledge of financial planning and customer needs
Understanding of the mass affluent customer segment
Familiarity with referral processes
Understanding of Premier, Advance, and Personal Banking propositions
Skills
Excellent customer service skills
Strong verbal and written communication skills
Customer-driven with a focus on quality
Ability to make lending decisions per bank policies
Understanding of value creation within the Premium segment
You’ll achieve more at HSBC.
Visit
HSBC is committed to a culture of valuing and respecting employees, fostering professional development, flexible work, and inclusive growth. We value diversity for innovation, risk management, and sustainable growth. Employment data is used according to our Privacy Statement available on our website.
Under the New Labour Law, only fixed-term contracts are available to HSBC UAE employees (except DIFC and ADGM), aligned with work permit durations, typically 4 years.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
Tell us about a friend who might be interested in working with us.
Title: Branch Teller and Services Officer
Company: HSBC
Location: Abu Dhabi, UAE
Category: Finance & Banking (Banking & Finance)
