Overview
Branch Supervisor Jobs in UAE at TGC Middle East
Job Purpose:
We are looking for a Branch Supervisor – Automotive Service Operations responsible for managing branch operations, ensuring high-quality multibrand vehicle repair services, customer satisfaction, and operational efficiency. The role involves supervising service, workshop, and spare parts activities, managing teams, monitoring KPIs, implementing processes, and ensuring compliance with quality and safety standards.
Key Responsibilities:
• Supervise and monitor Service Reception, Workshop, and Spare Parts operations to ensure smooth workflow, customer satisfaction, and achievement of business targets.
• Guide Service Advisors in vehicle admissions, customer handling, and service quality standards.
• Monitor branch KPIs including repair orders, customer satisfaction, revenue, and operational performance; recommend corrective actions when required.
• Conduct performance reviews and team meetings with Service Advisors, Team Leaders, and Parts Executives.
• Ensure compliance with operational standards, 5S, KAIZEN, workshop maintenance, and continuous improvement initiatives.
• Monitor manpower performance, identify training needs, and promote “Fix It Right the First Time” service quality.
• Maintain proper control of workshop tools, equipment, spare parts inventory, and documentation accuracy.
• Implement QHSE and OSH policies, risk management procedures, and safety training to ensure a safe working environment.
Title: Branch Supervisor
Company: TGC Middle East
Location: UAE
