Overview
Branch Supervisor Jobs in Southern Province, Saudi Arabia at Jalsa & Khabbaz
Job Objective
Oversight of the operational performance of branches, ensuring the achievement of sales targets, enhancing operational efficiency, and improving customer experience, while monitoring employee performance and adherence to established policies and procedures.
Responsibilities
- Supervision of daily operational workflows in all branches and ensuring compliance with operational policies and procedures.
- Monitoring the achievement of sales targets and preparing necessary plans to increase revenues and improve performance.
- Analyzing sales reports and performance metrics, proposing solutions and corrective actions.
- Conducting regular field visits to branches to ensure quality of operations and service levels.
- Monitoring the performance of branch managers and employees, providing guidance, training, and ongoing evaluation.
- Ensuring branch readiness in terms of product availability and necessary supplies.
- Monitoring inventory and reducing waste and loss in coordination with relevant management.
- Addressing customer complaints and working to improve their satisfaction levels.
- Coordinating with various departments to ensure operational efficiency.
- Preparing and enhancing regular reports related to sales, operational performance, challenges, and recommendations.
- Monitoring the execution of marketing campaigns and promotional activities within branches.
- Ensuring compliance with quality standards, food safety, and occupational health and safety regulations.
Required Qualifications
- Bachelor’s degree in Business Management, Marketing, or any relevant field, with a preference for candidates with appropriate certifications and relevant work experience.
- Experience of no less than 3 years in branch management or sales management, preferably in the hospitality or restaurant sector.
Authorities
- Distributing tasks and monitoring their execution within branches.
- Evaluating employee performance and enhancing related recommendations for development or administrative procedures.
- Proposing operational and sales strategies to improve performance.
- Implementing daily operational procedures within the limits of granted authorities.
Key Performance Indicators (KPIs)
- Sales target achievement rate.
- Sales growth compared to previous periods.
- Average sales value per branch.
- Customer satisfaction level.
- Compliance with operational and quality standards.
- Waste and loss ratio.
- Results of branch evaluations and field visits.
- Employee compliance with procedures and policies.
Title: Branch Supervisor
Company: Jalsa & Khabbaz
Location: Southern Province, Saudi Arabia
