Overview
Branch Officer Jobs in Jeddah, Makkah, Saudi Arabia at Confidential Government
Title: Branch Officer
Company: Confidential Government
Location: Jeddah, Makkah, Saudi Arabia
Job Purpose:
To oversee and coordinate daily administrative, operational, and customer service functions of the branch to ensure smooth execution of shipping activities and high customer satisfaction, in alignment with company policies and operational goals.
Key Responsibilities:
Branch Administration & Coordination
Supervise branch office activities including documentation, communications, and team support.
Coordinate with head office and other departments to ensure timely execution of shipments and reporting.
Monitor office supplies, petty cash, and ensure compliance with company policies.
Customer Service & Relationship Management
Serve as the main point of contact for walk-in clients and shipping agents.
Handle customer inquiries related to booking, cargo status, and shipping documentation.
Ensure a high level of service quality and timely resolution of customer issues.
Documentation & Operational Support
Oversee preparation, review, and processing of shipping documents (e.g., Bill of Lading, manifests, invoices).
Coordinate with logistics, customs brokers, port authorities, and transport providers for shipment execution.
Maintain proper records and archiving of shipping and commercial documents.
Reporting & Compliance
Prepare daily/weekly branch activity reports for management review.
Ensure compliance with maritime, port, and customs regulations.
Support audits and inspections as required.
Sales & Business Support
Assist in identifying new clients and following up on leads.
Support the sales team with rate distribution, proposals, and customer follow-up.
Qualifications:
Bachelor’s degree in business administration, Maritime Studies, Logistics, or related field.
2–5 years of experience in shipping, logistics, or port operations.
Knowledge of shipping documentation, port/customs regulations, and logistics coordination.
Skills & Competencies:
Strong communication and interpersonal skills.
Detail-oriented with good organizational abilities.
Problem-solving mindset and ability to handle pressure.
Familiarity with shipping software, port systems, and MS Office.
Fluency in English; Arabic is a plus.