Overview
Booking and Reservations Agent Jobs in Dubai, UAE at Accor
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow
sales techniques
to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms,
employee discounts
, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
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Title: Booking and Reservations Agent
Company: Accor
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, Front Desk/Receptionist), Hospitality / Hotel / Catering (Front Desk/Receptionist)
