Overview
Bell Person Jobs in Doha, Qatar at InterContinental
Inter Continental Doha The City is looking for a Bell Person to join our team.
As a Bell Person, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value:Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.
Maintain effective communication with all related departments to ensure smooth service delivery.
Maintain an up-to-date knowledge of the hotel and local services.
Maintain awareness of guest profile through the Opera guest profile system.
Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check-out.
Handle all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
Deliver morning newspapers to rooms.
Deliver guest messages and other deliveries immediately without delay in a professional manner.
Ensure the concierge desk and storeroom is clean, tidy, and well organized.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you to help and support them during their stay.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: providing guests with what they need, and doing so in a timely and caring manner.
What we need from you:
Strong understanding/experience of Hotel Operations in a multi-cultural environment.
High level of drive for results; adaptable and flexible with the ability to build relationships.
Excellent guest relations, problem-solving, and time management skills.
Excellent written and verbal communication in English;
Arabic is a plus.
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Title: Bell Person
Company: InterContinental
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering (Guest Services, Hospitality & Tourism, Hotel Front Desk)
