Overview
Bell Associate Jobs in Doha, Qatar at Rosewood Doha
Job Summary
Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services, facilities, and features. Be responsible for attending to the immediate needs of each guest upon arrival and follow through attention throughout stay. Maintain Rosewood high standards of service and hospitality at all times. Have a thorough knowledge of all standards and procedures required at Concierge.
Essential Duties and Responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Transport guest luggage from the point of arrival at the hotel to their assigned room.
Transport guest luggage from current room to reassigned room for room changes.
Transport guest luggage from their room to the point of departure from the hotel.
Assist in locating guest’s lost luggage.
Correctly tag, store and retrieve luggage from luggage storage room.
Identify fire exit closest to guest’s room and explain safety features of assigned room.
Place guest luggage inside the room.
Identify and explain guest room features to include use of:
Air conditioning
Telephone
Nespresso machine
Guest services directory
Mini-bar
In room safe
Explain pressing and laundry service.
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
Relay accurate directions to guests on inquiries about transportation within the local area.
Maintain accurate log record of guest calls for Luggage Porter Person assistance.
Attend all Guest service-related tickets through Knowcross.
Remain in assigned post position, maintaining correct stance.
Deliver items to guest rooms promptly to include:
Messages
Mail, faxes
Packages
Flowers
Gift items
Deliver newspapers to specified guestrooms when requested.
Monitor and maintain appearance of lobby areas and luggage storage room.
Polish brass luggage carts and maintain cleanliness of carts at all times.
Attend all departmental meetings.
Attend training sessions both internal and external.
Ensure all luggage is scanned through a security scanning machine.
Report any issue to Bell Captain or manager on Duty.
Ensure wheelchairs are in good condition and accessible.
Follow Forbes and LQA standards.
Standard Responsibilities
Comply and adhere to the Rosewood company policies.
Take on other tasks in addition to the ones stated, in a reasonable framework.
Be abrand ambassadorat all times and ensure brand integrity and clarity are always maintained.
Model the company’s culture, vision, mission, and core values at all times.
Confidentiality
While working for the company, there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is …
Title: Bell Associate
Company: Rosewood Doha
Location: Doha, Qatar
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
