Overview
Beach Attendant – Food & Beverage Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Anantara Hotels & Resorts
Title: Beach Attendant – Food & Beverage
Company: Anantara Hotels & Resorts
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
To work as a team with colleagues, to ensure timely service and a smooth-running operation.
To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
To perform every guest interaction in a friendly and welcoming manner
To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
To be completely familiar with the services offered in the restaurant and throughout the hotel.
To greet and seat guests in the Pool & Beach in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
Pitch in and help in service whenever the need arises.
Qualifications
F&B Basic Knowledge
Good communication
Max 2 years of experience
Additional Information
Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
Assist in maintaining a highly motivated and well trained staff
Open and close shift in accordance with Manager’s Checklist.
Train, maintain and enforce all Anantara Service Standards
Properly execute revenue and check control procedures on shift
Maintain a safe and sanitary work environment for all Associates and guests
Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
Be on the floor during entire meal period and ensure adequate coverage
Ensure that only a quality product is being served
Maintain proper Associate uniform standards
Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
Identify and recommend incentive programs, new ideas, and methods of operation