Overview
Barista/Cashier Jobs in Dubai at Flora Hospitality
Cancelled visa and can join immediately
Overseeing/managing the Communications team
Assignment of chats, supervising chats between guests – responses, response time, following up with relevant departments
Responding to escalated emails/phone calls/reviews
Multi-calendar management, ensuring property calendars are running correctly
Overseeing unpaid reservations/deposits collected
Managing arrival/departure schedules
Communications Team Schedule & task list
Month end – owner statements – funds, owner stay cleanings, statement amendments (late checkout, early check-in fees)
Attending team meetings as required
Liaising with DTCM and managing reconciliation, renewals
Airbnb claims, resolutions, refunds
Reporting/rectifying listing issues
Meeting with guests/clients
Working closely with maintenance, cleaning and check-in manager – following up on issues
Queries from accounts
Communicated with other departments to ensure guest/owner issues are actioned
Oversee Insurance
Handover of properties back to owners
Negotiation of rates for long stay guests
Ensure new reservations are coming in – or check channels, synchronization
Weekly reports
Requirements
· Prior Experience in a Customer Service Management role
· Experience of working within the vacation homes rental business would be advantageous
· Excellent command of English (English will be your first language)
· Good math’s skills
· Previous experience as a people manager
· Intermediate and above Excel skills
· Proactive in approach
· Decision maker who solves problems
· Calm under pressure
· Demonstrates leadership capabilities
· Capable of dealing with customers and resolving issues promptly
· Scheduling experience
Job Type: Full-time
Ability to commute/relocate:
Job Type: Full-time
Pay: AED7,000.00 – AED7,500.00 per month
Title: Barista/Cashier
Company: Flora Hospitality
Location: Dubai
