Overview
AVP & Lead, Recovery Jobs in Abu Dhabi, UAE/Dubai at First Abu Dhabi Bank FAB
Key Responsibilities
- Manage the team’s assigned portfolio and achieve set financial targets in terms of collection reduction of PIL and C/C.
- Motivate and lead a team of professionals, impacting the Bank’s financial outcomes.
- Ensure maximum recoveries and turnarounds by offering and implementing creative financial solutions to assist and support customers.
- Provide financial counselling to customers approaching FAB regarding their FAB debt issues through Credit Counselling services.
- Listen and understand each customer’s requirements, initiate the most suitable proposal, and communicate the result to the customer.
- Update the customer on interim developments, if any.
- Ensure fair treatment for financially distressed customers using knowledge‑based judgement within the assigned authority.
- Offer solutions such as settlements, restructuring, etc., based on customer needs and eligibility.
- Lead restructuring negotiations with clients focusing on recovery and turnaround of highly sensitive and difficult cases, including legal action if necessary.
- Evaluate restructuring, rescheduling, workout, or write‑off proposals and recommend them for management approval.
- Ensure the collection process complies with the bank’s code of conduct and protects the bank’s reputation.
- Review the collections strategy regularly and train collectors to adapt techniques to changing legal and economic conditions.
- Maintain capacity planning and load‑balancing for the unit.
- Stay in constant touch with law enforcement agencies and external lawyers, updating the unit on anticipated legal changes.
- Minimize audit risk for the unit.
- Negotiate and work out a win‑win settlement with customers.
- Set up a strong collection infrastructure for delinquent account recovery through empanelment of external agencies locally and internationally.
- Maintain regular follow‑up with international regions to conclude settlement plans and restructuring proposals, taking necessary legal actions where needed.
- Liaise internally with multiple units (Credit-CAD-Paralegal) to ensure completion of restructuring, rescheduling, settlements, and legal formalities.
- Manage the front‑end collection team, monitor performance, update metrics, and track the number of calls made.
- Run dialler campaigns (predictive and preview) as well as voice blast and SMS campaigns for mortgage delinquent customers.
- Reduce flow rates on front‑end buckets to ensure a downward trend in delinquency rates.
- Manage escalation, complaints, customer queries, and meet customers to enhance resolution, clarify doubts, and minimize complaint rates.
- Ensure compliance with local legal and regulatory requirements, reporting any developments that may impact collection activities.
- Handle legal actions, KYC (Know Your Customer), and AML (Anti Money Laundering) requirements.
Experience & Qualification
- Bachelor’s degree.
- Minimum of 8 years of experience in consumer banking with at least 5 years in a managerial role.
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Title: AVP & Lead, Recovery
Company: First Abu Dhabi Bank FAB
Location: Abu Dhabi, UAE/Dubai
Category: