Overview
Automated Operations Team Lead Service Delivery Posted Jobs in Riyadh, Saudi Arabia at Ericsson GmbH
Position: Automated Operations Team Lead + 1 more Service Delivery Posted 10 h[…]
## Automated Operations Team Lead Riyadh,Riyadh,Saudi Arabia Find out how well you match with this jobJob ID786966## Join our Team
** About this opportunity:
** We are looking for an experienced Senior AO Access Operations Leader to lead operational activities across RAN, Transmission, and Performance domains, ensuring service stability, SLA compliance, and operational excellence in a dynamic managed services this role, you will be responsible for leading the AO Access Operations team, driving proactive monitoring, incident coordination, service restoration, and operational governance while acting as a key interface with customers, engineering teams, field operations, and support organizations.
This is a critical and high-visibility position offering the opportunity to lead operational transformation, enhance customer experience, and contribute to automation-driven service assurance initiatives.
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* What you will do:
*** Lead the AO Access Operations team supporting RAN, Transmission, and Performance operational domains
* Ensure proactive monitoring and management of network incidents, alarms, and service-impacting events
* Drive service restoration activities and ensure compliance with customer SLAs and operational targets
* Coordinate major incidents, escalations, and critical service degradation scenarios across multiple stakeholders
* Act as the primary operational interface between customers, engineering teams, field operations, and support organizations
* Monitor operational performance, analyze trends, and drive continuous improvement initiatives
* Ensure adherence to incident management processes, operational procedures, and service assurance frameworks
* Lead operational governance activities, including reporting, performance reviews, and customer communications
* Support and drive automation initiatives to improve operational efficiency, reduce manual activities, and enhance service quality
* Develop team capabilities through coaching, mentoring, knowledge sharing, and competency development initiatives
* Ensure high standards of communication, operational discipline, and customer engagement across the team
* Identify operational risks and implement preventive and corrective actions to maintain service stability
* Drive continuous improvement initiatives focused on operational excellence, service quality, and customer satisfaction
* Support transformation activities and the adoption of modern, automation-driven operational practices## The skills you bring:
* Bachelor’s degree in Telecommunications, Information Technology, Engineering, or a related field
* Extensive experience in telecom operations, managed services, or service assurance environments
* Strong technical knowledge of RAN, Transmission, and Performance management domains
* Proven experience in incident management, troubleshooting, service restoration, and escalation handling
* Experience leading operational teams in shift-based or customer-facing managed services environments
* Strong understanding of operational processes, SLA management, and service governance frameworks
* Demonstrated ability to lead teams during critical incidents and high-pressure operational situations
* Experience with operational reporting, KPI management, and performance analysis
* Strong customer communication, stakeholder management, and presentation skills
* Excellent analytical, problem-solving, and operational decision-making capabilities
* Knowledge of automation technologies, AI-driven operations, and continuous improvement methodologies is considered an advantage
* Ability to operate both strategically and hands-on while maintaining a strong focus on operational delivery and customer satisfaction
* Strong leadership, coaching, influencing, and collaboration skills with the ability to build high-performing teams
** What You Can Expect:
*** Exposure to advanced telecom operations and large-scale managed services environments
* Opportunity to lead high-performing teams supporting critical network operations across multiple technologies
* Hands-on involvement in automation-driven operations, service assurance transformation, and operational excellence initiatives
*…
Title: Automated Operations Team Lead Service Delivery Posted
Company: Ericsson GmbH
Location: Riyadh, Saudi Arabia
Category: