Overview

Autoline Support Analyst Jobs in Abu Dhabi, UAE/Dubai at unitedalsaqergroup

Establishedmorethan
40yearsago,theUnited Al Saqer Group (UASG) isoneoftheleadingmulti-sectorbusinessgroupsinthe

United Arab Emirates .TheUASGownsandoperatesadiverseyetcomplementaryportfolioofsixUAE-basedcompaniesencompassingseveralkeyindustrysectors,which includes

Abu Dhabi Motors ,Dalma Motors,Al Saqer Heavy Equipment ,Al Saqer Property Management ,Royal International Construction ,andRoyal

Joinery.

Wearerecruitingan
Autoline Support Analyst
tojoinourexceptionalICTDepartment.

Therolewillinvolvethedeliveryofawiderange of technical solutions,workingonmultipleprojectsinparallelandbeingresponsibleforthedeliveryoftechnicaltasksonthoseprojects.

Area of Responsibility System Support & Troubleshooting

  • Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.

  • Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.

  • Log, track, and resolve incidents using the company’s helpdesk or escalation system
    .

  • Coordinate with software vendors for unresolved or complex technical issues.

User Management & Configuration

  • Manage user access, permissions, and security roles within the Autoline system.

  • Configure workflows, settings, and user profiles according to operational requirements.

  • Support new module or branch setups,
    data migration
    , and configuration activities.

System Maintenance & Updates

  • Monitor system performance and ensure application availability and reliability
    .

  • Assist in software upgrades, patch management, and UAT (User Acceptance Testing).

  • Verify system functionality post-upgrade and coordinate with internal IT teams.

Training & User Enablement

  • Conduct onboarding and user training sessions for new and existing employees.

  • Develop and maintain user manuals, SOPs, and training guides
    .

  • Support staff in effectively using Autoline modules to optimize productivity.

Data Integrity & Reporting

  • Ensure data accuracy and consistency across all modules and departments.

  • Generate and support operational reports and dashboards as per management requirements.

  • Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools
    .

Process Improvement & Documentation

  • Identify system inefficiencies and recommend workflow or configuration improvements.

  • Maintain documentation, change logs
    , and standard operating procedures.

  • Participate in internal system audits to ensure data and IT governance compliance.

Collaboration & Coordination

  • Work closely with department heads to understand business needs and translate them into system solutions.

  • Liaise with IT infrastructure teams on server, network, or access-related issues
    .

  • Coordinate with vendors for technical support, enhancements, and new features.

Qualifications & Certifications & Experience (Mandatory & Preferred)

  • Bachelor’s degree in Information Technology, Computer Science, or related field.

  • Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).

  • Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).

  • Experience troubleshooting application, database, and access-related issues.

  • Familiarity with SQL
    , system configuration, and reporting tools.

  • Excellent analytical, communication, and customer service skills.

  • Ability to work under pressure and manage multiple support requests.

Skills & Competencies (Technical, Behavioral, and Soft)

Technical

Skills:

  • Autoline / Keyloop DMS

  • SQL & Data Analysis

  • System Configuration & User Management

  • Helpdesk & Ticketing Systems

  • DMS Integration Support

  • Reporting & Documentation

  • Microsoft Office (Advanced Excel Functions)

Behavioral

Competencies:

  • Customer Focus – Understands user challenges and proactively resolves them.

  • Accountability & Ownership – Delivers high-quality results with minimal supervision.

  • Agility & Adaptability – Responds effectively to change and supports others through transitions.

  • Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively.

  • Result Orientation – Sets clear goals and works proactively to achieve high performance.

Location:

Abu Dhabi#J-18808-Ljbffr

Title: Autoline Support Analyst

Company: unitedalsaqergroup

Location: Abu Dhabi, UAE/Dubai

Category:

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