Overview

ATM Production Support Expert Jobs in Riyadh, Saudi Arabia at Nextwo Co.

Title: ATM Production Support Expert

Company: Nextwo Co.

Location: Riyadh, Saudi Arabia

✨Company Overview:

Founded as a subsidiary of T2, Nextwo set out with a clear mission: to harness the exceptional technology talent in Jordan and Egypt to serve Saudi Arabia's growing digital economy. What started as a focused staffing initiative has evolved into a comprehensive human capital and technical manpower partnership spanning SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance.

Today, Nextwo operates across Saudi Arabia, Jordan, and Egypt — providing Offshore Development Centers, hybrid models, onsite manpower placement, and managed services. Our 90%+ talent retention rate and 60% cost savings speak to our commitment to quality and long-term partnership

📌Role Overview:

We are looking for an experienced IT ATM Production Support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement. The ideal candidate should have extensive hands-on experience in troubleshooting and supporting critical applications, specifically related to card issuance and transaction authorization.

🎯Key Responsibilities:

  • Provide support for production environments related to card transaction systems, ensuring minimal downtime and quick resolution of issues.
  • Troubleshoot and resolve complex technical problems within IST, CORTEX card issuance, transaction authorization, and settlement systems.
  • Work on reconciling and clearing transaction data to ensure accuracy and consistency across platforms.
  • Collaborate with internal teams and external vendors to ensure smooth operation of all card systems, including ATM switches and merchant settlement solutions.
  • Monitor and manage CORTEX and related card application performance, conducting necessary system health checks.

✨Key Skills and Experience:

1. Reconciliation, Clearing, and Settlement:

  • Strong experience in transaction reconciliation, clearing, and settlement processes for card payment systems.
  • Ability to identify discrepancies and support system improvements for more efficient reconciliation.

2. CORTEX Card Issuance and Transaction Authorization Architecture:

  • In-depth understanding of the CORTEX platform for card issuance and transaction authorization.
  • Troubleshooting expertise within the CORTEX transaction flow, including card authorization, settlement, and related system integrations.

3. Card Application Expertise:

  • Proven experience with ATM Switch systems IST or CORTEX transaction authorization applications.
  • Hands-on experience with the CORTEX card issuance process, ensuring smooth operations for card management and activation.
  • Familiarity with CORTEX merchant settlement and reconciliation systems for merchant transactions.

4. Strong Technical Skills – Oracle PL/SQL:

  • Strong hands-on experience in Oracle PL/SQL development and support.
  • Ability to write, analyze, and optimize complex SQL queries, stored procedures, functions, and packages.
  • Experience in troubleshooting production issues using database-level analysis.
  • Strong understanding of data models, indexing, performance tuning, and query optimization.
  • Ability to analyze large transaction datasets for reconciliation and issue resolution.

5. Knowledge of Card Schemes:

  • Solid understanding of various card schemes including VISA, MasterCard, and other international payment networks.
  • Experience in managing issues related to transaction authorization, clearing, and settlement across different card schemes.

6. Technical Skills:

  • Strong analytical and troubleshooting skills to diagnose and resolve production issues in a timely manner.
  • Ability to work in high-pressure situations and prioritize tasks effectively to meet SLA requirements.
  • Experience with system monitoring, log analysis, and incident management tools.

Preferred Qualifications:

  • Experience with production support in a financial or payments environment.
  • Familiarity with relevant security standards and best practices in the card payments industry.
  • Strong communication skills, both verbal and written, to effectively communicate with internal teams and external stakeholders.

Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 7 to 15 years of experience in production support or a similar role within the payments or financial services industry.

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.