Overview
Asst Chief Concierge Jobs in Jeddah, Saudi Arabia at Raffles Hotels & Resorts
Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
We are seeking an exceptional Assistant Chief Concierge to join our prestigious luxury hotel in Jeddah, Saudi Arabia. As a key member of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.
Assist the Chief Concierge in overseeing daily operations of the concierge desk
Provide personalized recommendations and arrange services for guests, including dining reservations, transportation, and cultural experiences
Manage and mentor junior concierge staff, fostering a culture of excellence and continuous improvement
Resolve complex guest inquiries and concerns with tact and professionalism
Collaborate with other departments to ensure seamless guest experiences
Maintain up-to-date knowledge of local attractions, events, and services in Jeddah and surrounding areas
Implement and uphold luxury service standards across the concierge team
Assist in developing and improving concierge services and procedures
Handle VIP guest requests and special arrangements
Ensure accurate and timely communication of guest preferences and requests across shifts
Qualifications
3-5 years of experience in a luxury hotel or resort concierge role
Previous supervisory experience in hospitality
Bachelor’s degree in Hospitality Management or related field preferred
Les Clefs d’Or certification preferred
Fluency in Arabic and English; additional languages are a plus
Exceptional communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in hotel management software
Excellent organizational and time management skills
Demonstrated leadership abilities and team management experience
In-depth knowledge of Jeddah’s attractions, dining, and cultural scene
Thorough understanding of luxury hospitality standards and practices
Ability to work flexible hours, including evenings, weekends, and holidays
Passion for delivering exceptional guest experiences and creating lasting memories
Additional Information
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Hospitality
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Title: Asst Chief Concierge
Company: Raffles Hotels & Resorts
Location: Jeddah, Saudi Arabia
Category: Hospitality / Hotel / Catering (Hospitality & Tourism, Front Desk/Receptionist, Hotel Management)
