Overview
Associate Technical Support Engineer Jobs in Abu Dhabi, UAE/Dubai at Intertec Systems
Job Tiitl
e:
Associate Technical Support Engineer
Job Purpose
: L1 Support
Qualification: Bachelor in Technology,
B.E/B. Tech or Equivalent
Certification: CompTIA A+ or CompTIA N+ or any certificate from Microsoft
Experience: 2
-3 Year
Responsibilities Monitoring and Surveillance
- Utilize multiple monitoring tools to continuously observe network performance and system health.
- Identify and analyze alerts to detect potential issues or anomalies in real-time.
- Use IT Service Management (ITSM) systems to log incidents and service requests accurately.
- Prioritize incidents based on severity and impact, ensuring timely resolution.
Communication and Coordination
- Alert relevant teams and stakeholders promptly about critical incidents or outages.
- Collaborate with cross-functional teams to facilitate efficient incident resolution.
Documentation and Reporting
- Maintain detailed records of incidents, actions taken, and resolutions achieved.
- Generate regular reports on network performance and incident trends for management review.
- Follow established escalation protocols for unresolved or high-priority incidents.
- Ensure that escalated issues are communicated clearly and effectively to senior engineers or management.
- Participate in post-incident reviews to identify root causes and preventive measures.
- Suggest improvements to monitoring processes and tools based on observed trends and feedback.
Compliance and Security
- Adhere to governmental policies and regulations regarding network operations and data security.
- Ensure that all actions comply with established security protocols and guidelines.
Mandatory
- Comprehensive knowledge of computer systems and experience with Windows, Windows servers, troubleshooting procedures.
Stay up to date with insights from Intertec
#J-18808-Ljbffr
Title: Associate Technical Support Engineer
Company: Intertec Systems
Location: Abu Dhabi, UAE/Dubai
Category: