Overview
Associate Manager – Collections SA Jobs in Riyadh, Saudi Arabia at D360 Bank
Job Description
The role is responsible for overseeing the entire debt collection process, ensuring customers pay their invoices on time. This includes managing customer accounts, implementing effective collection strategies, and adhering to company policies. The role focuses on maintaining excellent customer service while meeting performance targets for the timely recovery of outstanding debts.
Responsibilities
Monitor and manage the collection of overdue accounts, ensuring adherence to collection strategies and legal regulations.
Engage with customers via phone, email, or letters to negotiate payment terms, settlements, or payment plans.
Supervise and train collections staff, ensuring they meet performance targets and provide excellent customer service.
Evaluate overdue accounts for risk, ensuring that appropriate action is taken to mitigate potential financial loss to the organization.
Ensure all collection processes adhere to legal and regulatory requirements, including debt collection laws and data protection regulations.
Prepare and submit regular reports on collection activities, outstanding balances, recovery rates, and other key performance metrics.
Work closely with other departments such as customer service, finance, and legal teams to resolve complex accounts and improve collection strategies.
Track the status of accounts, identify high-risk accounts, and take proactive measures to prevent further delinquency.
Investigate and resolve customer disputes or complaints regarding collection activities.
Use collection software and systems to monitor accounts, automate processes, and track performance.
Perform any other duties assigned by the line manager related to the nature of the work.
Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental activities and operations.
Qualifications
Preferred Qualifications
A tertiary level qualification from a recognized institution in Business, Finance, Accounting, or a related field.
Years & Nature of Experience
Recommended 1 to 3 years of equivalent experience in collections.
Good understanding of collections processes, debt recovery techniques, and financial regulations.
Strong analytical skills and experience with data analysis and performance reporting.
Good communication and negotiation skills, both verbal and written.
Technical Competencies
Debt Recovery Knowledge
Financial Analysis and Reporting
Customer Relationship Management
Behavioral Competencies
Communication
Problem solving
Decision-making
Attention to detail
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Title: Associate Manager – Collections SA
Company: D360 Bank
Location: Riyadh, Saudi Arabia
Category: Finance & Banking (Risk Manager/Analyst, Financial Compliance)
