Overview
Assistant Service Advisor (Michelin) Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at ALFAHIM
Title: Assistant Service Advisor (Michelin)
Company: ALFAHIM
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Job Title
Assistant Service Advisor – Tyres
JOB PURPOSE
Coordinate, receive and deliver customer’s vehicles to ensure service is provided in line with Michelin policies and operating procedures. Follow-up with the workshop, repair and service team to achieve set labor & service targets as required. Liaise between the customer and the concerned departments to ensure prompt delivery. Achieve individual sales target set for No. of Tyres and other services to ensure the Max. achievement of the SOP Target
Key Accountabilities
Operations: Evaluate and receive customer’s vehicles according to the manufactures guidelines and procedures. Determine customer needs and transfer those requirements Michelin Operating system. Consult and conclude the final agreement of the repairs required and obtain customer approval.
Scope of Repair: Clarify scope of repair to the customer. Produce damage and repair calculations, cost estimates using suitable systems provided by the manufacturer and discuss this with the customer. Consult the line manager for support and advice for correct diagnosis.
Process Management: Effectively follow up and oversee progress for each job order to meet the agreed deadlines. Cross check the original customer complaint in the against the job card labor operation numbers to ensure agreed repairs are all concluded. Promote safety rules defined for the equipment, instruments and products.
Up-Selling: Promote sales of other products, Oil, wheel alignment, AC Service, Filters and other brands under CME.
Reports: Prepare reports to facilitate customer and management review. Highlight technical failures or those depicting performance indicators such as number of vehicles received, downtime, repairs carried out, etc. Update invoices in the Michelin Operating System.
Job Specific Information
Assistant Service Advisor will be closely working with Customers, department manager and service team to ensure high level of customer satisfaction and optimum utilization of workshop premises.
Qualification
Diploma in Automobile, Mechanical Engineering or equivalent.
Experience
3 – 5 years of customer care & operations experience within automotive work shop environment.
2 years of experience in Tyres industry.
Core Competencies
Communicate with Impact
Demonstrate Teamwork
Take Analytical Action
Deliver Results
Develop Oneself
Show Adaptability
Win with Customers
