Overview
Assistant Reservations Manager Jobs in Doha, Qatar at Manchester Marriott Hotel Piccadilly
Position Summary
Oversee accuracy of room blocks, reservations, and group market codes. Communicatecompany valuesand/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Followsales techniquesto maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Additional Responsibilities
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee ofFair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards;
anticipate and address guests’ service needs; thank guests with genuineappreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintainpositive workingrelationships with others. Comply withquality assuranceexpectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education:
High school diploma or G.E.D. equivalent.
Related
Work Experience:
At least 2 years of related work experience.
Supervisory
Experience:
At least 1 year of supervisory experience.
License or Certification:
None.
Marriott International is anequal opportunity employer. We believe in hiring adiverse workforceand sustaining aninclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original,innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyourpurpose,belongto an amazing global team, andbecomethe best version of you.
Reservation Executive – Russian Speaker – DMC/Tourism – Qatar #J-18808-Ljbffr
Title: Assistant Reservations Manager
Company: Manchester Marriott Hotel Piccadilly
Location: Doha, Qatar
Category: Customer Service/HelpDesk, Hospitality / Hotel / Catering
