Overview
Assistant Relationship Manager – TWC Partially Secured Jobs in United Arab Emirates at Mashreq
Title: Assistant Relationship Manager – TWC Partially Secured
Company: Mashreq
Location: United Arab Emirates
– Approvals from WRM, declines & amendments
– Timely completion of NTB CPs as and when assigned
– Timely completion of renewals (T-30 days)
– Initiating renewal information request 60 days prior to expiry date and ensuring information is obtained before 30 days or escalated to next level.
– MRS to be updated immediately on receipt of audited financials or triggering of any DRI event
– CP quality – Manager & CRM Feedback
– Ensure all client queries and transactions referred are handled promptly and efficiently.
– Active portfolio management and analytics
– CP expiry report (No expiry beyond 30 days, no expired CPs without extension / justifications)
– Monitoring of Overdue / Excesses, Account irregularity reports
– MER expiry (No Primary & Secondary beyond 30 days)
– Covenants (No o/s covenants beyond 60 days)
– CBRB / Cheque returns (Review & Action taken)
– Management of Early Alert Process
– Any exceptions to be timely escalated/highlighted to all relevant stakeholders.
– Timely completion of quarterly RCSA report through coverage of 100% of identified risks.
– No adverse audit comments for the area of operation
– Transaction monitoring (Review as per process of DTR and other monitoring mechanism)
– Ensure all EDD/compliance queries are actioned promptly and in line with bank’s policy
– Recommend process improvement
– Register, Track and resolve complaints
– Timely completion of special tasks/projects assigned by the unit from time-to-time basis
– Migrating all customers to online channels (active users)
– Cross sell of various products
– Feedback from line manager / Customer/CRM
– Shadowing the KPI achievement of tagged RMs