Overview
Assistant Operations Manager – Hotel Jobs in Al Madinah Al Munawwarah, Al Madinah, Saudi Arabia at Hafawah Hotels & Resort
Title: Assistant Operations Manager – Hotel
Company: Hafawah Hotels & Resort
Location: Al Madinah Al Munawwarah, Al Madinah, Saudi Arabia
Key Responsibilities:
* Assist the Operations Manager in overseeing the hotel’s daily operations and ensuring smooth workflow.
* Monitor the performance of operational departments and ensure compliance with service quality standards.
* Enhance the guest experience by professionally handling guest feedback and resolving complaints.
* Ensure compliance with hotel policies, operational procedures, safety, and regulatory standards.
* Coordinate between departments to maintain efficient operations and achieve business objectives.
* Prepare and analyze operational reports, monitor KPIs, and recommend process improvements.
* Support revenue growth initiatives while maintaining cost control and operational efficiency.
* Lead, motivate, and support operational teams to achieve high performance.
* Act on behalf of the Operations Manager when required and perform other related duties as assigned.
Requirements:
* Minimum of 2 years of experience in hotel operations or a similar role.
* Strong understanding of hotel operations and departmental coordination.
* Excellent leadership, organizational, problem-solving, and decision-making skills.
* Strong communication and interpersonal skills.
* Proficiency in Microsoft Office; experience with Hotel Property Management Systems (PMS) is preferred.
* Ability to prepare and analyze operational reports and performance metrics.
* Full-time availability and commitment.
* Flexibility to work according to operational requirements, including shifts when needed.
* Good command of English (spoken and written) is preferred.