Overview
Assistant Manager Operations – TMart Jobs in Dubai, UAE/Dubai at TALENTMATE
When you think of food delivery in the MENA region, we would be surprised if talabat didn’t pop into your mind. Since delivering our first order in Kuwait in 2004, we have grown quite a lot over the past 17 years, delivering hundreds of millions of orders, grocery items, and other products per year to our customers in nine countries with more than 3,000 employees.
Our food delivery business works with over 27,000 brands and almost 50,000 branches and our q‑commerce concept, tMart, delivers groceries in 30 minutes or less in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE. Our philosophy is to make sure we do what is right for our ecosystem—our customers, partners, people, riders, and communities. Our #techforgood program enables customers to contribute to causes by donating to local and international charities directly on talabat, with the focus on food insecurity in the region.
Since 2020, we have facilitated the donation of well over 1 million meals and $1.5 million to charity. talabat is part of Delivery Hero, the global leader in online food delivery and q‑commerce.
Assistant Manager Operations at tMart Operational Execution & Process Support
- Support the implementation and monitoring of operational processes to ensure efficiency, productivity, and service quality.
- Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last‑mile logistics, customer experience).
- Ensure adherence to standard operating procedures (SOPs) and company policies.
- Identify operational issues and resolve or escalates them in a timely manner.
- Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.
- Conduct regular field visits across assigned areas to audit operations, ensure on‑ground compliance, and identify improvement opportunities.
Performance Monitoring & Reporting
- Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and productivity.
- Prepare regular reports on operational performance and highlight improvement areas.
- Support data‑driven decision‑making by providing insights and recommendations.
Team Supervision & Coordination
- Supervise and support frontline teams to ensure productivity and adherence to schedules.
- Assist in onboarding, training, and coaching of operations staff.
- Foster a positive and performance‑driven work environment.
- Coordinate staffing and shift planning to meet operational requirements.
Process Improvement & Efficiency
- Identify inefficiencies and support the implementation of process improvements.
- Work closely with the Operations Manager to execute improvement initiatives.
- Support cost‑control measures while maintaining service quality.
Cross‑Functional Collaboration
- Coordinate with internal teams such as supply chain, category, customer service, and finance to ensure smooth operations.
- Act as a point of contact for operational issues and ensure timely resolution.
Technology & Systems Usage
- Ensure accurate use of operational systems (e.g., inventory management, order management systems).
- Support system adoption and provide feedback for enhancements.
- Maintain data accuracy and integrity across systems.
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
Experience
- 3–5 years of experience in operations, preferably in e‑commerce, quick commerce, retail, or logistics.
- Experience in managing frontline teams and day‑to‑day operations.
- Exposure to warehouse, fulfillment, or last‑mile delivery operations is a plus.
Skills
- Strong organizational and execution skills with attention to detail.
- Good analytical and problem‑solving abilities.
- Ability to work in a fast‑paced, dynamic environment.
- Effective communication and interpersonal skills.
- Proficiency in operational tools, Excel, and data reporting.
Job Details
Role Level: Mid‑Level;
Work Type:
Full‑Time;
Country:
United Arab Emirates;
City:
Dubai;
Company Website: ;
Job Function:
General Management;
Company Industry/Sector: IT Services and IT Consulting and Software Development.
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Title: Assistant Manager Operations – TMart
Company: TALENTMATE
Location: Dubai, UAE/Dubai
Category: