Overview
Assistant Manager, Business Relations Jobs in Abu Dhabi Emirate, United Arab Emirates at Daman – National Health Insurance Company
Title: Assistant Manager, Business Relations
Company: Daman – National Health Insurance Company
Location: Abu Dhabi Emirate, United Arab Emirates
Role Purpose:
Liaise between HIS and other business functions to assure effective delivery of existing HIS services and functionality
Build relationship with the process owners and business functions by developing a communication process to keep up to date on initiative and project status
Solely responsible for a specific area e.g. end-to-end, cross departmental processes
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: User story Business Case Business Requirements Document Use Cases Screen and Interface designs
Prepare training material and provide training to train the trainers.
Engage stakeholders in support of initiatives.
Work independently with users to define concepts and under direction of the Account Managers
Drive and challenge business units on their assumptions of how they will successfully execute their objectives.
Work with project teams and business to develop user acceptance test criteria with the business during the solving phase.
Participate/lead review and final sign off of functional specifications.
Maintain business process map for key processes.
Log initiatives in JIRA and Confluence and keep the status up to date.
Continually provide application systems improvements, especially in cross-business processes
Identify ways to increase adoption and customer satisfaction
Key Requirements and Qualifications
Minimum 5 years of relevant experience
Bachelor’s degree in business, IT/Computer Engineering or Finance or Human Resources Administration or Medicine or other related fields
Prior consulting/business analysis experience is must.
Functional consultant experience in Oracle EBS and good knowledge in AP and AR modules
Proficiency in MS office (MS word, Excel, PowerPoint)
Proficiency in process modelling tools such as Visio, BPMN
Skills and Competencies
Strong understanding of project management and agile methodologies
Ability to document and diagram use cases, systems & business processes.
Strong level of customer service orientation and professionalism in all interactions
Strong facilitation and presentation skills.
Very good command of written and spoken English; Knowledge of Arabic language is an advantage
Ability to handle multiple projects in a fast-paced environment.
Effective communication and stakeholder management skills.
Excellent problem solving and analytical skills.
Good knowledge of health insurance concepts is added advantage
