Overview
Assistant Guest Experience & Loyalty Manager Jobs in Jizan, Saudi Arabia at Accor Hotels
Location: Jizan
Company Description
Pullman Bali Legian Beach is a beach front resort in a urban chic style, located between the exciting Kuta and Legian Beach, only 20 minutes drive from Ngurah Rai International Airport.
The hotel offers 378 beautiful, spacious rooms & suites. While for business purpose, ballroom and meeting rooms are available for conference up to 350 guests.
Job Description
Ensure the smooth and efficient daily operation of the Guest Experience department.
• Oversee the implementation and compliance of brand standards, including Leading Quality Assurance (LQA) audits.
• Manage guest feedback platforms (e.g., Trust You, RPS) to monitor satisfaction and identify improvement areas.
• Drive loyalty program performance by achieving ALL enrollment targets and increasing member engagement.
• Enhance guest experiences through proactive engagement and seamless service recovery.
• Manage and ensure the successful execution of the guest loyalty program to build strong relationships with loyal guests and VIPs.
• Collaborate with all Heads of Departments to address guest feedback and ensure excellent service delivery.
• Foster a guest-centric culture within the team through training, coaching, and motivation.
Qualifications
2 years experience at the in position in 5 stars International Hotel Chain
Very good communication skills
Diploma in Hospitality
Strong Leadership
Title: Assistant Guest Experience & Loyalty Manager
Company: Accor Hotels
Location: Jizan, Saudi Arabia
Category: Hospitality / Hotel / Catering (Hotel Management, Hospitality & Tourism)
