Overview
Assistant Front Office Manager Jobs in Jeddah, Saudi Arabia at Raffles Hotels & Resorts
Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
We are seeking a dynamic and experienced Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia. In this pivotal role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff.
Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
Assist in managing sub-departments within Front Office to maintain high standards of customer service
Coach and mentor staff to achieve and exceed service standards
Analyze billing instructions and ensure accuracy of agent invoices
Monitor and manage department expenses in accordance with occupancy and budgets
Implement and encourage innovative ideas for improving guest experience and operational efficiency
Ensure effective communication between Front Office staff and other departments
Handle guest complaints and staff-related issues promptly and effectively
Assist in the preparation and management of annual budgets for related areas
Conduct regular assessments to maintain health and safety standards within the department
Identify training needs and coordinate staff development programs
Assist in recruitment and performance management of Front Office staff
Act as House Manager when required
Ensure accurate and timely submission of all reports and relevant administrative work
Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces
Qualifications
Bachelor’s degree in Hospitality Management or related field (strongly preferred)
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry
Proficiency in English and Arabic (verbal, written, and reading)
Expert knowledge of Fidelio Opera Property Management System
Advanced proficiency in Microsoft Office Suite
Experience with stock control systems and budgeting
Exceptional customer service and interpersonal skills
Strong problem-solving and decision-making abilities
Excellent communication skills at all levels of the organization
Proven supervisory and team leadership experience
Thorough understanding of hotel operations and guest services
Familiarity with local culture and customs in Jeddah, Saudi Arabia
Ability to work effectively in a multicultural environment
Flexibility to work varying shifts, including weekends and holidays
Strong attention to detail and organizational skills
Ability to multitask and work efficiently under pressure
Commitment to driving innovation and continuous improvement in guest services
Additional Information
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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Title: Assistant Front Office Manager
Company: Raffles Hotels & Resorts
Location: Jeddah, Saudi Arabia
Category: Hospitality / Hotel / Catering (Hotel Management)
