Overview
Assistant Director of Front Office Jobs in Doha, Qatar at Rotana Hotels
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Director of Front Office / Assistant Front Office Manager, you are responsible for assisting the Director of Front Office / Front Office Manager in leading and managing all sections of the Front Office Department to ensure the highest standards of service. Your role will include key responsibilities such as:
Informing other operating departments, notably Housekeeping, of all Front Office matters that concern them.
Establishing and maintaining effective employee relations.
Assisting the Director of Front Office / Front Office Manager in employee-related matters such as appraising and consulting.
Assisting in the preparation of statistical, performance, and forecast reports as necessary.
Facilitating annual budget and strategic plan preparation and providing management with marketing information.
Assisting in monitoring and controlling department costs to ensure performance against budget.
Monitoring Front Office employees to ensure guests receive prompt, cordial attention and personal recognition.
Controlling the availability of rooms, room types, accuracy of room count, and rate categories.
Conducting routine checks for billing instructions and guest credit for accuracy and compliance with hotel credit policy.
Operating in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
Complying with the hotel environmental, health, and safety policies and procedures.
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Title: Assistant Director of Front Office
Company: Rotana Hotels
Location: Doha, Qatar
Category: Management, Hospitality / Hotel / Catering
