Overview
Assistant – Customer Relations Jobs in Fujairah, UAE at National Bank of Fujairah
Job Title:
Assistant – Customer Relations Posting
Start Date:
22/01/2025 Job
Purpose
Â
• To welcome and attend the customers and direct them to the appropriate location/work station and provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).
• To provide customer service support to achieve timely and accurate completion of work in line with specified procedures, and deliver
quality customer service
in line with agreed service standards.
• Cross-sell and refer high-profile and wealth customers to the OCR for further
cross-selling
.
• To be a custodian of security items (cheque books, returned cheques, etc.).
• To respond and attend to branch telephone calls. Key Accountabilities Â
• Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.
• Respond to internal and external customers promptly and courteously, always providing adequate clarification on the information being given.
• Upon request, provide
on-the-job training
to colleagues.
• Prepare reports/statistics requested by line management. Other Accountabilities Â
• When required, support line management with the implementation of changes or undertake other project work in own or other work areas.
• Undertake other duties at a similar level when required.
• Undertake duties at a higher level as required when requested by line/
senior management
. Job Context  A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment.
• Welcoming and attending to customers and guiding them to the appropriate location while delivering the best service to them.
• To be a custodian for security items.
• Ensure coordination with other colleagues towards achieving the branch assigned targets for both sales and service.
Education
 A minimum degree (Bachelors) in a business-related field or equivalent. Degree/diploma in Commerce or equivalent would be preferred. Experience and Skills
Work Experience:
At least 1 to 3 years in another financial institution would be preferred. Technical Competencies  Compliance – Retail Banking – Basic Customer Service – Retail Banking – Basic Sales – Retail Banking – Basic
Product Knowledge
– Retail Banking – Basic Core and Regulatory Banking Systems – Retail Banking – Basic
Process Improvement
– Retail Banking – Basic Behavioural Competencies  Change and
Innovation
– Basic
Communication
– Basic Evaluating and Solving Challenges – Basic Results Orientation – Basic Working and Collaborating with Others – Basic  #J-18808-Ljbffr
Title: Assistant – Customer Relations
Company: National Bank of Fujairah
Location: Fujairah, UAE
Category: Finance & Banking (Banking & Finance)
