Overview
Arabic Automative Service Advisor Jobs in Abu Dhabi at Futures Trans Motors
As a **Automotive Service Advisor**, you will be responsible for managing the complete customer journey within the ROX UAE Service Center, from vehicle reception through final handover.
RESPONSIBILITIES
* Welcome customers in a professional and friendly manner.
* Receive vehicles and accurately document customer requests.
* Prepare and maintain accurate work orders.
* Explain recommended work, timelines, and estimated costs.
* Obtain customer approvals before additional work is carried out.
* Monitor job progress and provide regular status updates.
* Maintain excellent customer satisfaction throughout the service journey.
* Coordinate daily activities with technicians, Quality Control, and Spare Parts teams.
* Review vehicle history, inspection findings, and customer concerns before assigning work.
* Ensure all approved work is properly documented and communicated to the relevant departments.
* Follow up on parts availability, pending approvals, job completion, and delivery schedules.
* Maintain accurate records of quotations, approvals, invoices, work orders, and customer communications.
* Support vehicle handover by explaining completed work, recommendations, warranty coverage, and future maintenance requirements.
* Handle customer concerns, complaints, delays, and escalations professionally while working toward timely resolution.
* Coordinate with customers regarding quotations, additional recommendations, payment procedures, documentation, and collection arrangements.
* Protect the confidentiality of customer information, pricing details, technical records, and internal company information.
* Work closely with Reception, Workshop Supervisors, Drivers, Finance, Quality Control, Spare Parts, and Management to ensure smooth daily operations.
* Demonstrate professionalism, effective communication, and a customer-focused attitude while representing the Service Department.
* Ensure all activities comply with company policies, documentation standards, approval procedures, and operational guidelines.
* Support daily operations during high workload periods, VIP appointments, technical campaigns, inspections, and urgent requests.
* Identify opportunities to improve communication, workflow efficiency, documentation quality, and the overall customer experience.
* Contribute to maintaining ROX UAE’s premium brand image by delivering a professional, transparent, and seamless aftersales journey from arrival through final vehicle handover.
QUALIFICATIONS
* Strong customer relationship and communication skills.
* Valid UAE driving license is preferred.
* Good understanding of automotive aftersales operations.
* Strong organizational, follow-up, and problem-solving abilities.
* Excellent coordination and interpersonal skills.
* Professional appearance, attitude, and customer-focused mindset.
* Ability to remain calm and professional while managing customer expectations.
* Ability to clearly explain technical recommendations, costs, timelines, and completed work.
* Ability to manage multiple work orders, priorities, approvals, and customer communications simultaneously.
* Ability to collaborate effectively with technicians, workshop supervisors, Quality Control, Spare Parts, Finance, and Management.
* Good understanding of work order management, quotations, invoicing, maintenance schedules, and aftersales processes.
* Good knowledge of CRM platforms, DMS/ERP systems, Microsoft Office applications, and digital documentation.
* Previous experience in a Service Advisor, Aftersales Advisor, Customer Experience, Workshop Coordination, or similar automotive support role.
* Minimum **2–3 years** of experience within a dealership, premium automotive brand, luxury automotive environment, or authorized service center.
Notes
* Full-time position based in Abu Dhabi, United Arab Emirates.
* Customer-facing role within a busy automotive aftersales environment.
* Rotational shifts, including weekends, evenings, and public holidays as required.
* Daily responsibilities include customer interaction, documentation, coordination, reporting, scheduling, and operational support.
* Regular collaboration with internal departments including Workshop, Quality Control, Spare Parts, Finance, Reception, Drivers, and Management.
* Frequent use of CRM platforms, DMS/ERP systems, Microsoft Office applications, digital records, quotations, invoices, and internal communication tools.
* Additional working hours may occasionally be required during peak business periods, urgent customer requirements, VIP appointments, technical campaigns, or operational priorities.
Pay: AED6,000.00 – AED7,000.00 per month
Work Location: In person
Title: Arabic Automative Service Advisor
Company: Futures Trans Motors
Location: Abu Dhabi
