Overview
Application Support Specialist Jobs in Dubai, UAE at Dicetek LLC
Product Support:
Roles and Responsibilities
Able to understand and bifurcate the functional, performance, UI and technical issues raised by customers.
Able to prioritize logged tickets based on Business Impact.
Should be proactive in coordinating and communicating with Business/Development/QA to get issues resolved within the stipulated timeframe.
The ability to understand business from customer perspective and help in expediting the process for bettercustomer satisfaction.
Liaise with other teams within and outside the Digital unit to negotiate dependencies
Drive forward and role-model best practice in technical support engineering processes and Agile behavior and ensuring teams members follow suit
Responsible to manage and maintain release notes and document all the change sets
Skills and Background
Excellentcommunication(oral and written) and organization skills.
Must have support and coordination experience in Mobile applications.
Must have good understanding of JIRA and the workflow involved.
Must have working exposure to variousteam collaborationand support tracking tools like Zendesk, ALM, Confluence etc.
Good exposure on both Scrum and Kanban methodologies
Good to have a programming experience in at least 1modernprogramming languages/ frameworks such as Java Node.
JS, Go Lang, Python, or others.
Good knowledge of SQL and one common database technology, such as Oracle, MySQL
Infrastructure knowledge including RESTful APIs, SOAP Apis, Single Sign On, LDAP, Search Technologies
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Title: Application Support Specialist
Company: Dicetek LLC
Location: Dubai, UAE
Category: IT/Tech, Software Development
