Overview
Application Support Manager (Remote) Jobs in Mecca, Makkah, Saudi Arabia at PulseMediaNL
Title: Application Support Manager (Remote)
Company: PulseMediaNL
Location: Mecca, Makkah, Saudi Arabia
PulseMediaNL is seeking a proactive and technically skilled Application Support Manager to join our remote team. This role is responsible for overseeing application support operations, ensuring system reliability, resolving technical issues, and delivering a seamless user experience across business applications and platforms.
Responsibilities
Application Support & Operations
- Oversee daily application support activities to ensure optimal system performance
- Manage and resolve application-related issues in a timely and efficient manner
- Monitor system functionality, performance, and availability across platforms
- Coordinate troubleshooting efforts and ensure minimal disruption to operations
Team Leadership & Collaboration
- Support and guide application support staff and technical teams
- Collaborate with internal departments to address system needs and user concerns
- Serve as a key point of contact for escalated application support issues
- Coordinate with developers, vendors, and IT teams to implement solutions and updates
Issue Resolution & Process Improvement
- Investigate recurring technical issues and implement long-term solutions
- Track and document incidents, resolutions, and system changes
- Develop and improve support procedures, workflows, and best practices
- Ensure service standards and response times are consistently maintained
Reporting & System Administration
- Maintain accurate records of support requests, system updates, and performance metrics
- Prepare reports on support operations, issue trends, and system reliability
- Assist with system testing, upgrades, and application maintenance activities
- Ensure data integrity, security, and compliance with company procedures
Requirements
About the Ideal Candidate
- 2–4 years of experience in application support, IT support, or a similar technical role
- Previous leadership or supervisory experience is a plus
- Strong troubleshooting and problem-solving skills
- Understanding of business applications, software systems, and support processes
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a proactive and solution-focused mindset
- Comfortable working in a remote environment
- Familiarity with ticketing systems, CRM tools, and support platforms is a plus
- Basic proficiency in Microsoft Office Suite or similar tools
- High school diploma or equivalent required; technical certifications or additional education are a plus
What We Offer
- Meaningful contribution through leadership in application support and system reliability
- Remote-first flexibility to support work-life balance
- Opportunities for professional growth and technical development
- Collaborative and supportive team environment
- Competitive compensation aligned with experience
- Long-term stability within a growing and technology-focused organization
Diversity & Inclusion
We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.