Overview
Apple Device Technician Jobs in Doha, Qatar at Nologystore W.L.L
Key Responsibilities:
1.Apple Product Repairs & Maintenance
Diagnose, repair, and maintain Apple devices, including iPhones, iPads, Mac Books, and other Apple products.
Perform hardware and software troubleshooting, ensuring all repairs meet Apple standards.
Conduct in-depth assessments to determine the best course of action for repairs or replacements.
2.Customer Support
Provide professional and friendly assistance to customers regarding their Apple devices.
Explain repair options and costs clearly, ensuringcustomer satisfaction.
Document and track all service cases using internal systems.
3.On-Site Technical Support
Visit customers locations to provide technical support, pick up defective devices, or complete on-site repairs as needed.
Ensure timely and professional service during all field visits.
4.Inventory & Quality Control
Ensure all repair tools and Apple-certified parts are well-maintained and in stock.
Conduct regular quality checks on repaired devices to ensure adherence to Nology Store’s standards.
5.Team Collaboration
Collaborate with the after-sales, customer service, and warehouse teams to streamline repair and replacement processes.
Provide technical insights and support for ongoing product management and service improvement.
Qualifications:
Experience:Minimum of 2 years of experience in Apple device repair and troubleshooting.
Certification:Apple Certified Technician (ACMT) or equivalent is preferred.
Technical Skills:
Proficient in diagnosing and repairing Apple hardware and software issues.
Familiarity with Apple’s tools and diagnostic software.
Knowledge of warranty policies and claims processes for Apple products.
Other Skills:
Strongcommunicationandproblem-solvingabilities.
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Title: Apple Device Technician
Company: Nologystore W.L.L
Location: Doha, Qatar
Category: Customer Service/HelpDesk, IT/Tech
