Overview
Appeals Committee Member – LFI Jobs in Abu Dhabi, UAE at Sundus Recruitment and Outsourcing Services, Abu Dhabi
JPC-4719 – Appeals Committee Member
Location: Abu Dhabi
Total Experience: 8-15 years
Position Type: Direct Permanent
Language Proficiency: Bilingual
Qualification: Relevant Bachelors/Masters Qualification
Job Responsibilities
Adhere to ethical principles and maintain neutrality and impartiality throughout the appeals process.
Analyze appeals trends and compile statistical data on the types of complaints and their resolutions to identify potential areas for improvement.
Identify opportunities to improve the efficiency and effectiveness of the appeals process and recommend changes to the Director of the Appeals Committee.
Operational:
Receive and manage appeals escalated to the Appeals Committee from consumers or Licensed Financial Institutions.
Obtain papers, documents, records, and all pertinent evidence related to the appeal.
Review appeal documentation for completeness and accuracy.
Attend Appeals Committee meetings and participate in discussions.
Support the Director of the Appeals Committee in its functions.
Collaborate with the Complaints Management Department, Deputy complainants, and respondents to gather relevant information and evidence.
Maintain records of all information and documents related to each appeal.
Serve as a primary contact for complainants, respondents, and other stakeholders during the appeal process.
Communicate updates on appeal cases and facilitate information exchange.
Prepare regular reports for the Director and stakeholders.
Self-Management Responsibilities:
Define performance goals at the start of the year with the reporting manager and ensure their achievement.
Identify training and development needs and ensure attendance at relevant training sessions.
Strive for proficiency in all competencies and skills required for the role.
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Title: Appeals Committee Member – LFI
Company: Sundus Recruitment and Outsourcing Services, Abu Dhabi
Location: Abu Dhabi, UAE
Category: Management (Regulatory Compliance Specialist)
