Overview

Airport Commercial Manager Jobs in United Arab Emirates at Quantum Gestão de Pessoas

✈️ We’re Hiring: Airport Commercial Manager

Location: United Arab Emirates (Remote)

Employment Type: Full-Time

Experience Level: Mid-Level to Senior

Work Arrangement: Fully Remote

About Us

We are an aviation-focused organization committed to delivering commercially successful, passenger-centric, and operationally efficient airport experiences. Our distributed teams collaborate across Airport Operations, Commercial Development, Aviation, Retail, Food & Beverage, Property, Airline Relations, Marketing, Finance, Facilities, Customer Experience, and Executive Leadership to maximize airport revenue while enhancing passenger satisfaction and long-term airport value.

The Role

We are seeking an experienced Airport Commercial Manager to lead commercial strategy, non-aeronautical revenue development, tenant and concession management, airline and partner relationships, commercial performance, and business development initiatives. The ideal candidate will identify new revenue opportunities, optimize existing commercial assets, and build strategic partnerships that strengthen airport profitability and passenger experience.

Key Responsibilities

  • Develop and implement airport commercial strategies, annual business plans, revenue programmes, commercial policies, and long-term growth initiatives.
  • Lead non-aeronautical revenue development across retail, duty-free, food and beverage, advertising, car parking, lounges, passenger services, property, hospitality, ground transportation, and other commercial activities.
  • Collaborate with Airport Operations, Airline Relations, Retail, Property, Marketing, Finance, Procurement, Facilities, Customer Experience, Legal, and Executive Leadership.
  • Identify, evaluate, negotiate, and manage commercial partnerships with airlines, retailers, concessionaires, hospitality providers, advertising partners, financial institutions, technology companies, transport operators, and other strategic stakeholders.
  • Develop commercial proposals, concession packages, leasing strategies, partnership agreements, tenant business plans, sponsorship opportunities, and revenue-generation initiatives.
  • Manage airport concession agreements, commercial leases, tenant performance, service-level obligations, revenue-sharing arrangements, minimum guarantees, renewals, and commercial compliance.
  • Analyze passenger traffic, route development, dwell time, passenger demographics, spending patterns, retail conversion, concession performance, market trends, competitor airports, and commercial benchmarks.
  • Establish key performance indicators (KPIs) including passenger spend, non-aeronautical revenue, concession revenue, retail sales, revenue per passenger, occupancy, tenant performance, lease yield, advertising revenue, customer satisfaction, and commercial margin.
  • Develop strategies to increase passenger spend and commercial conversion through optimized retail layouts, digital engagement, personalized offers, premium services, loyalty programmes, experiential concepts, and improved passenger journeys.
  • Coordinate with airlines and route-development teams to assess new routes, passenger growth opportunities, market demand, seasonal trends, and commercial implications.
  • Manage airport advertising and media assets, including digital screens, experiential advertising, sponsorships, branded spaces, terminal activations, and passenger engagement programmes.
  • Oversee commercial property and real-estate opportunities including office space, hospitality, logistics facilities, parking assets, cargo-related commercial opportunities, and airport-adjacent developments where applicable.
  • Lead commercial tenders, RFPs, concession competitions, tenant selection processes, commercial evaluations, and contract negotiations.
  • Ensure commercial activities comply with applicable UAE aviation, customs, consumer protection, competition, advertising, food safety, accessibility, security, and airport regulatory requirements.
  • Monitor commercial tenant and concessionaire performance, identify underperforming assets, develop recovery plans, and implement revenue optimization strategies.
  • Manage commercial budgets, forecasts, business cases, capital investment proposals, tenant incentives, marketing funds, consultancy services, and strategic commercial investments.
  • Drive digital transformation through artificial intelligence (AI)-powered passenger analytics, dynamic pricing, retail optimization, predictive demand forecasting, personalized offers, digital marketplaces, smart parking, and intelligent commercial asset management.
  • Utilize airport commercial management systems, SAP, Oracle, Salesforce, Microsoft 365, Power BI, Tableau, CRM platforms, passenger analytics tools, property management systems, retail analytics platforms, and airport revenue-management technologies.
  • Prepare executive commercial reports, revenue forecasts, concession performance reviews, passenger-spend analyses, investment cases, market assessments, commercial dashboards, and strategic recommendations for senior leadership.
  • Lead, mentor, and develop commercial managers, business development professionals, leasing specialists, concession managers, retail analysts, and cross-functional teams while fostering commercial excellence, innovation, accountability, customer focus, and continuous improvement.

Requirements

  • Bachelor’s degree in Business Administration, Aviation Management, Airport Management, Finance, Economics, Marketing, Hospitality, Real Estate, or a related field.
  • Master’s degree in Business Administration (MBA), Aviation Management, Commercial Management, Finance, Real Estate, or a related discipline is highly advantageous.
  • Professional certifications or memberships in aviation, commercial property, retail, business development, or revenue management are preferred.
  • Minimum 5 years of experience in airport commercial management, aviation, retail, property, hospitality, commercial development, business development, or related roles.
  • At least 2 years of experience managing airport commercial programmes, concessions, retail portfolios, strategic partnerships, commercial property, or multidisciplinary revenue initiatives preferred.
  • Strong understanding of airport commercial operations, non-aeronautical revenue, concessions, retail, leasing, passenger experience, commercial negotiations, business development, aviation economics, and revenue optimization.
  • Experience with SAP, Oracle, Salesforce, Microsoft 365, Power BI, Tableau, CRM systems, passenger analytics platforms, property management systems, retail analytics, and commercial management technologies.
  • Familiarity with AI-powered passenger analytics, predictive revenue forecasting, dynamic pricing, personalized retail offers, smart airport technologies, digital marketplaces, and advanced commercial optimization tools is highly advantageous.
  • Strong leadership, negotiation, financial analysis, commercial strategy, communication, stakeholder management, presentation, project management, organizational, and problem-solving skills.
  • Ability to manage multiple commercial initiatives while balancing revenue growth, passenger experience, airport operations, regulatory requirements, tenant relationships, capital investment, budgets, and long-term strategic objectives.
  • Ability to work effectively in a remote environment with distributed airport, aviation, commercial, retail, finance, property, marketing, legal, and executive teams, with occasional travel for airport site visits, tenant meetings, commercial negotiations, industry conferences, airline meetings, and strategic planning sessions as required.

What We Offer

  • Fully remote work arrangement with flexible collaboration across global airport commercial, aviation, retail, property, finance, marketing, operations, and customer experience teams.
  • Competitive compensation package with performance-based incentives.
  • Comprehensive health and wellness benefits.
  • Professional development and airport commercial leadership growth opportunities.
  • Exposure to AI-powered passenger analytics, smart airport technologies, digital retail, predictive revenue management, dynamic pricing, and next-generation commercial platforms.
  • Collaborative culture focused on commercial growth, passenger experience, innovation, operational excellence, and continuous improvement.
  • Opportunity to shape the future of airport commerce by developing high-value partnerships, optimizing commercial assets, increasing non-aeronautical revenue, and creating exceptional passenger experiences.

Title: Airport Commercial Manager

Company: Quantum Gestão de Pessoas

Location: United Arab Emirates

 

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