Overview
Air Logistics Aerospace Customer Care Specialist Jobs in Doha, Qatar at Kuehne + Nagel AS
Exciting opportunity! We’re looking for a Customer Care Specialist – Air Logistics Aerospace to join our team in Doha, Qatar. If you have a passion for logistics and customer service, we’d love to hear from you!
Your Role
The Aerospace (AOG) Customer Care Specialist is responsible for managing the coordination and communication of airfreight AOG shipments. This role operates on a 24/7 rotational shift, ensuring prompt handling of requests both during and outside regular business hours. The specialist will engage with internal and external customers, providing dedicated support for urgent shipments to ensure seamless logistics operations.
Your Responsibilities
Main point of contact for the customer as well as Kuehne+Nagel other stations on a 24/7 rotational basis.
Handling all day-to-day operational, communication, and customer service related matters and directing them to relevant parties.
Assisting customers as well as Kuehne+Nagel colleagues with their inquiries and ensuring proactive responses & precise communication.
Proactively planning and coordinating aviation shipments (Import and Export, end-to-end responsibility).
Building strong customer relationships and ensuring that customer requirements are met.
Following guidelines and implementing standard operational procedures defined and issued by management.
Constantly reviewing and optimizing aviation process flow and SOP.
Producing monthly, quarterly, and other ad-hoc reports as required by the National management.
Ensuring maintenance of high standards of customer care, i.e., ensuring that the client is served professionally and introducing local SOPs.
Damage reporting/claim reporting.
Timely processing of invoices, in line with internal Finance Controlling regulations.
Ensuring cost accruals are made correctly to increase/improve FSL auto closing.
Reporting to work after hours, on weekends, and holidays for emergencies (AOG) when required.
Your Skills
and Experiences
Availability for 24/7 rotational shifts, including night shifts.
Strong customer service orientation with a commitment to client satisfaction.
Highly organized with strong administrative skills.
Self-disciplined, motivated, and proactive in problem-solving.
Exceptional communication skills, both written and verbal.
Ability to collaborate effectively across departments to ensure a high level of customer service.
Strong task prioritization skills, managing multiple responsibilities efficiently.
Capable of working under demanding deadlines in a fast-paced environment.
Good Reasons to Join
At Kuehne+Nagel, you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return, we offer a wide range of continuing professional development opportunities.
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Title: Air Logistics Aerospace Customer Care Specialist
Company: Kuehne + Nagel AS
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Customer Service Rep, Airport Staff & Aviation Operations)
