Overview
Air Freight Services – Operations Coordinator Jobs in Dubai at Modern Freight Company LLC
Air Freight Operations
- Coordinate and manage daily air freight operations for import and export shipments across all designated locations.
- Ensure optimal operational efficiency through the effective use of airline, carrier, and ground-handling online portals.
- Coordinate shipment movements from booking through final delivery, ensuring compliance with customer requirements and operational procedures.
- Liaise with airlines, ground handlers, overseas agents, transport providers, customs authorities, and customers to ensure smooth and timely shipment execution.
- Attend cargo deliveries, customs inspections, and examinations as required.
- Monitor shipment status and proactively resolve operational issues to avoid delays.
Documentation & Compliance
- Ensure accurate preparation, verification, and execution of all cargo documentation.
- Monitor and maintain compliance with customs regulations, airline requirements, IATA standards, and company policies.
- Ensure all operational activities are performed in accordance with ISO procedures and quality standards.
- Maintain accurate records of shipments, documentation, and operational transactions.
Carrier & Vendor Management
- Respond promptly to customer rate and service requests.
- Negotiate rates and service agreements with airlines, carriers, transport providers, and other vendors to ensure competitive pricing and profitability.
- Develop and maintain effective working relationships with carriers, service providers, and regulatory authorities.
Customs & Regulatory Coordination
- Maintain effective liaison with customs authorities, DNATA, airlines, and other regulatory bodies.
- Ensure customs guarantee deposits are monitored, reconciled, and cleared within stipulated timelines.
- Ensure compliance with all customs and regulatory requirements applicable to air freight operations.
Special Cargo Handling
- Ensure correct handling and documentation of Dangerous Goods (DGR), perishables, valuable cargo, and other special shipments.
- Verify compliance with all airline, IATA, and regulatory requirements relating to special cargo.
Transport Coordination
- Coordinate transportation requirements to maximize resource utilization, service efficiency, and revenue generation.
- Ensure timely collection and delivery of cargo in accordance with customer and operational requirements.
Financial Responsibilities
- Ensure job costing and invoicing are completed accurately and within established timelines.
- Verify operational costs and supplier charges before invoicing.
- Support revenue optimization through accurate cost control and billing processes.
Reporting & Performance Monitoring
- Prepare and submit weekly, monthly, and ad-hoc operational reports as required by management.
- Maintain and analyze operational statistics and performance metrics.
- Identify opportunities for process improvements and operational efficiencies.
Customer Service
- Provide professional, responsive, and customer-focused service at all times.
- Maintain positive relationships with customers through proactive communication and problem resolution.
- Ensure customer inquiries and requests are addressed accurately and within agreed timelines.
The Applicant should have Experience in:
- Minimum 03 -05 years experience in Air Freight Operational process ideally within a Freight Forwarding industry in the UAE.
- A good knowledge of Air operations.
Job Types: Full-time, Permanent
Work Location: In person
Title: Air Freight Services – Operations Coordinator
Company: Modern Freight Company LLC
Location: Dubai
