Air Cargo Service Delivery Manager

We are seeking an experienced Air Cargo Service Delivery Manager to act as the key point of contact between the airline and strategic cargo customers. The role is responsible for ensuring excellent service delivery, managing operational performance, resolving service issues, and maintaining strong customer relationships.

Qualifications & Experience

• Bachelor’s degree in Logistics, Supply Chain, Aviation, Business Administration, or a related field.
• Minimum 8-10 years of experience in air cargo, aviation, freight forwarding, logistics, or service delivery operations.
• Experience in customer-facing operational roles and stakeholder management.
• Strong understanding of cargo operations, shipment processes, and service delivery standards.
• Experience handling customer escalations and operational issue resolution.
• Knowledge of air cargo industry regulations and best practices is highly preferred.

Skills & Competencies

• Strong customer relationship and stakeholder management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong analytical skills with experience interpreting performance data and KPIs.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Good understanding of cargo operations and supply chain processes.
• Strong teamwork and cross-functional collaboration skills.
• Fluent in English, both written and spoken.