Overview
Agents, Front Office Siro Jobs in Dubai, UAE/Dubai at Kerzner International
SIRO One Za’abeel
Front Desk Agent Responsibilities
- Manage check‑ins and check‑outs while maintaining accurate guest records.
- Respond promptly to guest enquiries and resolve service issues with professionalism.
- Engage with guests, gather feedback, and enhance satisfaction to identify opportunities for continuous improvement.
- Create upselling opportunities and maximize room occupancy while complying with operational procedures.
- Coordinate with housekeeping, finance, and other departments to ensure daily operations, timely room readiness, and accurate reporting.
- Maintain front‑office controls and financial transactions with precision.
Qualifications
- Minimum 2 years experience in a front‑office role at a luxury or boutique hotel.
- Strong guest service and communication skills with fluent English.
- Proficiency in Opera and Microsoft Office.
- Excellent organizational, multitasking, and problem‑solving abilities.
- Professional presentation and a proactive, team‑oriented mindset.
Success in this role requires a positive, engaging personality, strong problem‑solving skills, and the ability to thrive in a fast‑paced, guest‑focused environment.
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Title: Agents, Front Office Siro
Company: Kerzner International
Location: Dubai, UAE/Dubai
Category: