Overview
Aftersales Manager Al-Futtaim Motors Toyota Jobs in Al Ain, UAE/Dubai at Robinson & Co (Singapore) Pte Ltd
Aftersales Manager Al-Futtaim Motors Toyota Al Ain
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.
Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
Join Al-Futtaim Automotive and take the lead as an Aftersales Manager – Toyota Al Ain
, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.
In this leadership position, you will own the overall performance of the service center-delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.
What You Will Do
- Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets
- Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction
- Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention
- Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance
- Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities
- Build, coach, and develop talent-creating a strong pipeline of future leaders within the business
- Ensure full compliance with brand standards, HSSE requirements, and operational policies
- Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service
Required Skills to be Successful
- Proven leadership experience within automotive aftersales or service operations
- Strong commercial mindset with hands on experience managing P&L and delivering growth
- Deep understanding of dealership aftersales processes and customer lifecycle
- Data driven approach with the ability to turn insights into actionable improvements
- Exceptional stakeholder management and communication skills
- Passion for developing people and leading high-performance teams
- Experience driving change and continuous improvement initiatives
- Strong systems proficiency (ERP/reporting tools)
About the Team
At Toyota Al Ain, you’ll be part of a collaborative, customer centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al Futtaim’s strong legacy, innovation, and commitment to people development.
What Equips You for the Role
- Bachelor’s degree in Engineering (Automotive preferred) or Business Management
- Minimum 10 years’ experience within automotive dealerships
- At least 5 years in a leadership role within aftersales/service operations
- Demonstrated success in driving financial performance and enhancing customer experience
- Strong coaching, leadership, and team development capabilities
About Al-Futtaim Automotive
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies,
Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive…
Title: Aftersales Manager Al-Futtaim Motors Toyota
Company: Robinson & Co (Singapore) Pte Ltd
Location: Al Ain, UAE/Dubai
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