Overview
After Service Supervisor | Al-Futtaim Automotive | FAMCO Jobs in Dubai, UAE at Al Futtaim Group
Overview Of The Role:
- The Service Supervisor is responsible for the supervision of a team of technicians, ensuring vehicle repair and service activities are carried out efficiently. The role involves managing resources, preparing job allocations, maintaining quality checks, and monitoring operational targets to achieve set efficiency levels. This position supports the provision of 24×7 service to meet customer expectations and contractual obligations, emphasizing safety, quality, and timely service delivery.
What You Will Do:
Team Management
- Prepare the team for upcoming jobs and allocate job cards to maximize throughput in a timely manner.
- Ensure quality checks are done on finished jobs by technicians to minimize return jobs and complaints.
- Monitor and improve the competency of team members.
- Accountable for the functioning and repairs of tools/equipment used in the workshop.
Operational Management
- Review pre-order forms to confirm parts requirements and ensure guaranteed solutions.
- Monitor warranty jobs to ensure compliance with warranty guidelines and facilitate smooth processing.
- Review workshop figures to monitor progress of operational targets and prepare reports for management discussions.
- Monitor communication with customers through Service Advisors to enhance customer satisfaction.
Service Efficiency
- Ensure optimum utilization of workshop labor and resources to achieve operational efficiency targets.
- Extend 24×7 service support to customers, including emergency support for breakdowns.
- Handle stringent requirements from customers for vehicle/bus uptime to avoid penalties for delays.
Title: After Service Supervisor | Al-Futtaim Automotive | FAMCO
Company: Al Futtaim Group
Location: Dubai, UAE
