Overview
Account Manager Hajj & Umrah Jobs in Jeddah, Saudi Arabia at TechGenies
A leading transport and mobility services provider is seeking an experienced Account Manager – Hajj & Umrah to drive commercial growth and manage end-to-end pilgrimage transport operations. The role combines sales leadership, account management, and operational coordination to ensure high-quality, profitable, and compliant service delivery during peak seasonal operations.
Key Responsibilities
- Lead Hajj & Umrah sales pipeline development, preparing quotations, negotiating within approved guidelines, and converting opportunities into confirmed business.
- Manage key client accounts and group movements across airport transfers, intercity transport, holy sites operations, buses, and limousine services.
- Translate client requirements into executable transport plans including schedules, vehicle allocation, manifests, and service follow-up.
- Coordinate closely with operations, dispatch, fleet, finance, and shared service interfaces to ensure seamless execution, documentation accuracy, billing support, and trip closure.
- Ensure compliance with company standards, and KSA Hajj & Umrah operational regulations.
- Supervise and coach account executives/coordinators, ensuring quality standards, workload distribution, and operational discipline.
- Support seasonal demand planning, capacity forecasting, contingency arrangements, and escalation management during peak periods.
- Analyze lost business, client feedback, service performance, and market trends to drive continuous improvement.
- Manage reporting on pipeline, revenue, margin performance, bookings, service delivery, and operational KPIs, escalating risks when required.
- Support VIP movements, emergency planning, special pilgrim operations, and additional management assignments.
Requirements
- Bachelor’s degree in Business, Marketing, Logistics, Transport Management, Tourism, or related field (Diploma with strong experience considered).
- 6-8 years of relevant experience in KSA transport or Hajj & Umrah operations, including sales/account management and field coordination.
- Strong understanding of pilgrimage transport workflows, quotation cycles, manifests, fleet/dispatch operations, and route planning across Makkah, Madinah, Jeddah, and airports.
- Experience with CRM/ERP systems and MS Office tools.
- Strong leadership, negotiation, stakeholder management, and decision-making skills under pressure.
- Fluent Arabic and strong English communication skills, with high cultural sensitivity and ability to work during peak seasons.
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Title: Account Manager Hajj & Umrah
Company: TechGenies
Location: Jeddah, Saudi Arabia
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